Telligent held it’s large user conference, The Big Social, at the end of September. It was a great event – good turn out, good content, and lots of being social. I conducted a half-day workshop that focused on putting into action the theory discussed in the first two white papers in the World Class Communities series I am working on with Rob Howard.
I covered all nine of the characteristics of World Class communities from the first paper Rob and I wrote and all seven of the strategies from the second paper I authored. Participants walked away with a workbook that allowed them to assess where their community stands on each element and a list of actionable items they could address. (As a side note, I am working on a similar type of assessment for companies that do not yet have an online community.)