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Telligent held it’s large user conference, The Big Social, at the end of September. It was a great event – good turn out, good content, and lots of being social. I conducted a half-day workshop that focused on putting into action the theory discussed in the first two white papers in the World Class Communities series I am working on with Rob Howard.
I covered all nine of the characteristics of World Class communities from the first paper Rob and I wrote and all seven of the strategies from the second paper I authored. Participants walked away with a workbook that allowed them to assess where their community stands on each element and a list of actionable items they could address. (As a side note, I am working on a similar type of assessment for companies that do not yet have an online community.)
CMSWire.com sent staff reporter Josette Rigsby to participate in the three day event in Dallas and she recently published an article about the session’s content. Read the full article here.
In this CMSWire article, Barb Mosher, managing editor and senior writer, spoke with me about research pertaining to world class communities that Rob Howard, Telligent Founder and CTO, and I conducted earlier this year. As an outcome of the research, Telligent identified 9 characteristics of successful communities and in this article an overview of each one is given. The article also touches on other key community topics such as starting with the basics, ROI pertaining to your community and ensuring that an individual comes a second time. Read the full article here.