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Success Strategies | Cecilia Edwards

All Things Strategy – Some of Them Social

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Posted on July 11, 2012 by Cecilia

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Swiss Army Knife

Swiss Army Knife (Photo credit: AJC1)

With social networks and online communities, there is a push to break down silos within

organizations. However, the trend of specializing makes it more difficult for people to establish a full appreciation of what is really happening in those others silos.This trend can also be seen among consultants as well, who no longer bring an outsider’s perspective, but that of an industry expert from all of their specialization.

There is value in the old concept of exposing leaders, current and future, to a broad set of experiences so they become well rounded. This is something to consider addressing as the obvious downsides of the silos are becoming more evident and the investments in thing such as collaboration tools and communities rises.

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Posted in Social Media, Success Strategies | Tagged Silos | Leave a reply

Posted on June 8, 2012 by Cecilia

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In May, Telligent hosted a webinar with three guest speakers – Kate Leggett from Forrester Research, Inc., Lewis Simons from Cox Communications, and Brendan Cosgrove from Kaseya. While the official title of the webinar was Social Customer Service, a more apt title could have been Customer Experience (through Customer Service) is the New Marketing. This point came through loud and clear from all three speakers.

Kate Leggett started things off by sharing some of the research fromForrester Research, Inc. that really helps build the business case for social customer service. Ninety percent of customers surveyed by Forrester Research, Inc. consider customer experience critical to their company’s success with the majority of them believing its importance to be increasing.1 The facts support this feedback.

  • When there is a positive customer experience, 70% of buyers demonstrate a willingness to make a subsequent purchase2 Continue reading →
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Posted on March 22, 2012 by Cecilia

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The buying process for software sometimes includes some type of trial or pilot to verify that it will meet your intended business need. This process usually comes after there has been a considerable amount of research, and perhaps involved conversation with various vendors. Software demos have been held and existing customer stories explored. You’ve narrowed down the list of potential options and have chosen the front-runner. Now it is time to pilot.

Depending on the scenario, pilots do cost you – in addition to perhaps licenses, they cost you time, mental focus and perhaps credibility points with those you ask to participate. In business, anything that requires an investment on your part deserves a return.

So what is the expected return on a pilot?  The acquisition of the piloted software, of course.

If you are going to make the investment of time, energy, focus and dollars in doing the pilot, your objective should be not to just spend time getting to know the software, but also in engaging in the necessary activities to move to the next step in the buying process.

There is a straightforward pilot process that can help you accomplish just that.

Continue reading →

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Posted in Social Media, Success Strategies | Tagged Software pilot | Leave a reply

Posted on November 8, 2011 by Cecilia
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7sSomeone on LinkedIn recently posted a question on whether  “our strategic models (such as McKinsey, BCG, standardized indicators, . . .)” are outdated.  The person wanted to know if there were some keys to give new meaning to strategic thinking that are better adapted to the current environment?

Before even attempting to answer that question, some serious clarification needs to happen.  First, McKinsey and BCG are not strategic models.  They are consulting firms that have, for the past 50 years, helped shaped the way the business world thinks about the entire subject of strategy.  In fact, they, and most notably the early pioneers of BCG, introduced the concept of strategy into the business lexicon.

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Posted in Success Strategies | Tagged BCG, Business Basics, Growth Share Matrix, McKinsey, Seven S Model, Strategy | Leave a reply

Posted on October 9, 2011 by Cecilia
1

SWOT

Every good business or marketing strategy book will tell you that one of the most essential pieces of analysis to perform for your company is a SWOT analysis.  This method, attributed to Albert Humphrey, a management  consultant from the Stanford Research Institute, has been around for more than half a century, is often one of the first things strategic planners will have you perform.

  • Strengths:  Look at the characteristics, skills sets, experience, or assets that give you an advantage in the market place
  • Weaknesses:  Determine the elements about your business that put you at a disadvantage to others in your industry
  • Opportunities:  Identify things that you may see in the business environment that you may be able to take advantage of for increased sales or profitability
  • Threats: Point out those things in your environment that could lead to decreased sales and profitability

This seems to be a very reasonable and beneficial analysis to perform for any business – review both your internal and external situation and make decisions from there.  Right? What could be the harm?

Continue reading →

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Posted in Success Strategies | Tagged Strategic planning, Strategy, SWOT | 1 Reply

Posted on October 5, 2011 by Cecilia
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Trust

Image by elycefeliz via Flickr

There was a time when only people in professional services – the consultants, lawyers, doctors, accountants, etc. – needed to excel at being a trusted advisor to their clients in order to be successful.  Now, that requirement has spread far wider than it has before – the market is demanding that everyone, even those who sell products, become a trusted advisor.

This new demand stems from the fact that consumers have just too many choices today to make an educated decision about everything that is required in their personal and professional lives.  There are so many choices and just not enough time to research all of the aspects required to make good decisions.  So what is the alternative?  What do people do?  They made decision on who they can trust and then allow the influence of the trusted advisor to drive their decisions.

Continue reading →

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Posted in Success Strategies | Tagged Choices, Trust, Trusted Advisor | Leave a reply

Posted on January 6, 2010 by Cecilia
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keys-to-smart-goal-setting-mind-map

Image by jean-louis zimmermann via Flickr

The seventh of the 7 things not to do to achieve your goals is to be vague.

  1. Don’t include “shoulds” – do things because you have an appreciation for the benefit to be gained or the pain to be avoided that is associated with the goal
  2. Don’t obsess over the bull’s eye – give yourself a range to shoot for instead of a single point.  In addition to the target, identify a lesser amount that you would be pleased with.  At the same time establish what you would consider a stretch goal.
  3. Don’t “try” anything -  write your goals in a way that identifies the actions you will take, not what you will try to do.  In the words of the wise Jedi master, Yoda, “Do or do not … there is no try.”
  4. Don’t focus on other people – if your goal is dependent upon others, re-write it to only include the action you can directly control.
  5. Don’t ignore your past performance -  if you haven’t been able to accomplish something in th past, it’s not reasonable to expect high performance.  Take baby steps if you need to and giant leaps when that is appropriate
  6. Don’t forget who you are – take your likes, preference, life purpose, etc. in to account when crafting your goals
  7. Don’t be vague

There are a host of reasons not to be vague in your goal setting.  First, goals are intended to provide some sort of guidance or prioritization for where you will spend your time.  A goal that is not clearly spelled out will fail to accomplish this.  Not only does it not provide you with a sense of knowing what to do, you also will lack a sense of what not to do.  This often leads to becoming extremely busy and non-effective at the same time.

Second, vague goals do not provide intrinsic motivation for you to accomplish them.  If you cannot articulate a clear and specific goal, your brain doesn’t know how to help you make progress towards it in the background.  In fact, you might just be sending your subconscious signals that you have little faith in your ability to accomplish anything specific.

And finally, vague goals usually aren’t clear enough for you to know when the goal has been accomplished.  This is how items can remain on your list of goals for years without any progress against them.  After awhile, you begin to ignore them completely and they lose any sense of value for being on your list in the first place.

If you aren’t going to craft a specific goal, you are better off not adding it to your list at all, lest its negative impact spill over into your other goals.

Instead, craft specific goals that will give you a sense of what you are specifically trying to accomplish – complete a specific 90 day exercise program versus get fit.  Ensure the goal provides sufficient motivation – respond to customer requests within 24 hours versus do a better job with customer service.  And make sure you have some way to determine whether the goal has been accomplished – have 6 months of cash reserves versus build some savings.

If you struggle with being specific with crafting the goal, you will struggle much more later when trying to accomplish it.  It’s better to put in the effort up front and get specific.

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Posted in Getting Results, Success Strategies | Tagged achieve your goals, goals | Leave a reply

Posted on January 5, 2010 by Cecilia
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The sixth of the 7 things not to do to achieve your goals is not forgetting who you are.

  1. Don’t include “shoulds” – do things because you have an appreciation for the benefit to be gained or the pain to be avoided that is associated with the goal
  2. Don’t obsess over the bull’s eye – give yourself a range to shoot for instead of a single point.  In addition to the target, identify a lesser amount that you would be pleased with.  At the same time establish what you would consider a stretch goal.
  3. Don’t “try” anything -  write your goals in a way that identifies the actions you will take, not what you will try to do.  In the words of the wise Jedi master, Yoda, “Do or do not … there is no try.”
  4. Don’t focus on other people – if your goal is dependent upon others, re-write it to only include the action you can directly control.
  5. Don’t ignore your past performance -  if you haven’t been able to accomplish something in th past, it’s not reasonable to expect high performance.  Take baby steps if you need to and giant leaps when that is appropriate
  6. Don’t forget who you are

There is no perfect list or set of goals that is absolutely right for everyone.  How much exercise do you need?  It depends.  How much water should you drink?  It depends.  What is the perfect weight?  It depends.  How many customers should you have?  It depends.  How much revenue growth is appropriate?  It depends.  How much money is needed?  It depends.

What do these things depend on?  They depend upon you and your situation.  Elite athletes staying on top of their game need more exercise than the reasonably fit person just trying to maintain their weight.  If you sweat a lot, dehydrate easily, or live in an arid climate, you may need greater amounts of water.  Businesses selling widgets at $10 a piece need more customers than consultants who charge their clients thousands of dollars per project.  The maturity of your industry and the available cash you have to invest will affect your revenue targets.  The amount of money you need is based on your preferences and choices around lifestyle.

Your goals, objectives, likes and dislikes, passions, finances, skill set, and competencies will all play a role in crafting the right set of goals for you.  Not taking these things into consideration, or worse, merely copying someone else’s goals, is not a set up for success.  Realistically consider what is appropriate for you and your situation if you want to succeed.

The rest of the list

7.  Don’t be vague

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Posted in Getting Results, Success Strategies | Tagged achieve your goals, goals | Leave a reply

Posted on January 4, 2010 by Cecilia
2

The fifth of the 7 things not to do to achieve your goals is to ignore your past performance.

  1. Don’t include “shoulds” – do things because you have an appreciation for the benefit to be gained or the pain to be avoided that is associated with the goal
  2. Don’t obsess over the bull’s eye – give yourself a range to shoot for instead of a single point.  In addition to the target, identify a lesser amount that you would be pleased with.  At the same time establish what you would consider a stretch goal.
  3. Don’t “try” anything -  write your goals in a way that identifies the actions you will take, not what you will try to do.  In the words of the wise Jedi master, Yoda, “Do or do not … there is no try.”
  4. Don’t focus on other people – if your goal is dependent upon others, re-write it to only include the action you can directly control.
  5. Don’t ignore your past performance

    While every day is a new start and you are not a slave to your past, understanding and acknowledging your past performance can prove very valuable in understanding the probability of achieving your new goals.  If, in the past, you have been able to consistently excel in the area in which you are setting your goal, then maybe it’s time to do a little stretching. Pick a target that is more challenging than you normally would.

    If, on the other hand, you have not had much success in a particular area in the past, then it makes more sense to be conservative with your goal.  Let’s take blogging for example.  If you have set social media goals in the past and have not been able to Tweet or write an article more than once every other week, it is not realistic to set a goal to write a daily blog post.  Weekly posting may be a more realistic goal.  Once you can do that consistently, then revise your goal to do it more frequently.

    The rest of the list

  6. Don’t forget who you are
  7. Don’t be vague
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Posted in Getting Results, Success Strategies | Tagged achieve your goals, goals | 2 Replies

Posted on January 2, 2010 by Cecilia
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Look in the mirrorThe fourth of the 7 things not to do to achieve your goals is to not focus on other people.

  1. Don’t include “shoulds” – do things because you have an appreciation for the benefit to be gained or the pain to be avoided that is associated with the goal
  2. Don’t obsess over the bull’s eye – give yourself a range to shoot for instead of a single point. In addition to the target, identify a lesser amount that you would be pleased with. At the same time establish what you would consider a stretch goal.
  3. Don’t “try” anything – write your goals in a way that identifies the actions you will take, not what you will try to do. In the words of the wise Jedi master, Yoda, “Do or do not … there is no try.” 

  4. Don’t focus on other people

    It is very tempting and often a subtle nuance often overlooked, to include the actions of others in your goal setting.   However, setting goals around others’ behavior is not too effective and can even be demotivating.

    Setting a goal of having someone – a student, child, co-worker, employee – learn something is an example of a goal that focuses on other people. I cannot do anything about their learning. If they choose not to pay attention, study the material, do the homework, or in general not participate in the process, then you would have no control whatsoever over your ability to accomplish the goal.   How frustrating.

    If instead, you made their learning your objective and set engaging in good teaching practices as your goal, then you regain your control to affect the outcome.  By checking your outcomes relative to your objective, you can modify your approach.  You can also objectively measure your actions independent of other people’s actions to determine how well you did your part.

    Here’s some food for thought – in business, how might setting a goal of increased revenue be inappropriately focused on other people?

    The rest of the list:

  5. Don’t ignore your past performance
  6. Don’t forget who you are
  7. Don’t be vague
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Posted in Getting Results, Success Strategies | Tagged achieving your goals, goals | 1 Reply

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Cecilia R. Edwards

Value Creation Expert
Strategist, Coach, Author, Speaker

Chief Strategy Officer at Telligent (www.telligent.com) - All content and opinions on this blog are my own.

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