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Cecilia Edwards http://www.ceciliaedwards.com All Things Strategy - Some of Them Social Mon, 01 Oct 2012 10:48:00 +0000 en-US hourly 1 http://wordpress.org/?v=3.5 Social Media-based Customer Service: Are Customers Asking in the Right Places http://www.ceciliaedwards.com/2012/10/social-media-based-customer-service-are-customers-asking-in-the-right-places/ http://www.ceciliaedwards.com/2012/10/social-media-based-customer-service-are-customers-asking-in-the-right-places/#comments Mon, 01 Oct 2012 10:47:02 +0000 Cecilia http://www.ceciliaedwards.com/?p=576 Continue reading ]]> http://www.ceciliaedwards.com/2012/10/social-media-based-customer-service-are-customers-asking-in-the-right-places/feed/ 0 Generalist Help Break Down Silos http://www.ceciliaedwards.com/2012/07/generalist-help-break-down-silos/ http://www.ceciliaedwards.com/2012/07/generalist-help-break-down-silos/#comments Wed, 11 Jul 2012 11:45:21 +0000 Cecilia http://www.ceciliaedwards.com/?p=539 Continue reading ]]> http://www.ceciliaedwards.com/2012/07/generalist-help-break-down-silos/feed/ 0 How to Measure the Strategic Value of a Community http://www.ceciliaedwards.com/2012/06/how-to-measure-the-strategic-value-of-a-community/ http://www.ceciliaedwards.com/2012/06/how-to-measure-the-strategic-value-of-a-community/#comments Thu, 21 Jun 2012 15:44:37 +0000 Cecilia http://www.ceciliaedwards.com/?p=515 Continue reading ]]> http://www.ceciliaedwards.com/2012/06/how-to-measure-the-strategic-value-of-a-community/feed/ 0 Internal Online Communities – Introducing 10 Beneficial Business Use Cases http://www.ceciliaedwards.com/2012/06/internal-online-communities-introducing-10-beneficial-business-use-cases/ http://www.ceciliaedwards.com/2012/06/internal-online-communities-introducing-10-beneficial-business-use-cases/#comments Fri, 15 Jun 2012 15:56:24 +0000 Cecilia http://www.ceciliaedwards.com/?p=523 Continue reading ]]> http://www.ceciliaedwards.com/2012/06/internal-online-communities-introducing-10-beneficial-business-use-cases/feed/ 0 Is Customer Experience the New Marketing? http://www.ceciliaedwards.com/2012/06/is-customer-experience-the-new-marketing/ http://www.ceciliaedwards.com/2012/06/is-customer-experience-the-new-marketing/#comments Fri, 08 Jun 2012 19:00:31 +0000 Cecilia http://www.ceciliaedwards.com/?p=528 Continue reading ]]> http://www.ceciliaedwards.com/2012/06/is-customer-experience-the-new-marketing/feed/ 0 Finding the Delicate Balance of Effective Community Moderation http://www.ceciliaedwards.com/2012/05/finding-thedelicatebalanceofeffectivecommunitymoderation/ http://www.ceciliaedwards.com/2012/05/finding-thedelicatebalanceofeffectivecommunitymoderation/#comments Wed, 30 May 2012 19:02:51 +0000 Cecilia http://www.ceciliaedwards.com/?p=531 Continue reading ]]> http://www.ceciliaedwards.com/2012/05/finding-thedelicatebalanceofeffectivecommunitymoderation/feed/ 0 How Communities Allow You to Profitably Scale Your Customer Support http://www.ceciliaedwards.com/2012/04/how-communities-allow-you-to-profitably-scale-your-customer-support/ http://www.ceciliaedwards.com/2012/04/how-communities-allow-you-to-profitably-scale-your-customer-support/#comments Wed, 18 Apr 2012 19:19:35 +0000 Cecilia http://www.ceciliaedwards.com/?p=497 Continue reading ]]> http://www.ceciliaedwards.com/2012/04/how-communities-allow-you-to-profitably-scale-your-customer-support/feed/ 0 The Point of the Pilot is to Purchase the Software http://www.ceciliaedwards.com/2012/03/the-point-of-the-pilot-is-to-purchase-the-software/ http://www.ceciliaedwards.com/2012/03/the-point-of-the-pilot-is-to-purchase-the-software/#comments Thu, 22 Mar 2012 23:56:06 +0000 Cecilia http://www.ceciliaedwards.com/?p=489 Continue reading ]]> http://www.ceciliaedwards.com/2012/03/the-point-of-the-pilot-is-to-purchase-the-software/feed/ 0 What McDonald’s Can Teach You About Taking Your Online Community Global http://www.ceciliaedwards.com/2012/02/what-mcdonalds-can-teach-you-about-taking-your-online-community-global/ http://www.ceciliaedwards.com/2012/02/what-mcdonalds-can-teach-you-about-taking-your-online-community-global/#comments Tue, 14 Feb 2012 22:08:45 +0000 Cecilia http://www.ceciliaedwards.com/?p=463 Continue reading ]]> http://www.ceciliaedwards.com/2012/02/what-mcdonalds-can-teach-you-about-taking-your-online-community-global/feed/ 0 What’s Good for the Company is Good for You http://www.ceciliaedwards.com/2012/01/whats-good-for-the-company-is-good-for-you/ http://www.ceciliaedwards.com/2012/01/whats-good-for-the-company-is-good-for-you/#comments Tue, 31 Jan 2012 12:08:48 +0000 Cecilia http://www.ceciliaedwards.com/?p=453 Continue reading ]]> http://www.ceciliaedwards.com/2012/01/whats-good-for-the-company-is-good-for-you/feed/ 0